Introduction

After every Training Course that we run we ask our delegates to fill in a Customer Satisfaction Survey. This page shows the results of the Surveys in a couple of different ways.

Feedback

Our delegates were asked to highlight five words that they felt best described their Training Course. This first Word Cloud visualises their reponses:

The second Word Cloud visualises the free text answers that were given to the following four questions:

What I found most useful from the course
What I found the least useful from the course
What could improve the course
If a colleague asked you for an honest opinion about the course what would you say?

Survey Results

The following tables show the combined results of our Customer Satisfaction Surveys.

Tutor Knowledge

Rating	Count	Percent
Excellent	146	80.7%
Good	34	18.8%
Fair	1	0.6%
Poor	0	0%
Total	181

Course Notes

Rating	Count	Percent
Excellent	108	60.3%
Good	67	37.4%
Fair	4	2.2%
Poor	0	0%
Total	179

Pace of the Course

Rating	Count	Percent
Excellent	12	6.6%
Good	165	90.7%
Fair	5	2.7%
Poor	0	0%
Total	182

Length of the Course

Rating	Count	Percent
Excellent	6	3.3%
Good	168	93.3%
Fair	6	3.3%
Poor	0	0%
Total	180

Training Room and Equipment

Rating	Count	Percent
Excellent	137	76.1%
Good	41	22.8%
Fair	2	1.1%
Poor	0	0%
Total	180

Venue and Facilities

Rating	Count	Percent
Excellent	137	75.7%
Good	43	23.8%
Fair	1	0.6%
Poor	0	0%
Total	181

Location

Rating	Count	Percent
Excellent	66	37.7%
Good	86	49.1%
Fair	18	10.3%
Poor	5	2.9%
Total	175

Catering

Rating	Count	Percent
Excellent	119	66.1%
Good	57	31.7%
Fair	4	2.2%
Poor	0	0%
Total	180